My landline isn’t working

[Lynsey+J]

My landline isn't working, I have no dialling tone but I've phoned it from my mobile and get an engaged tone.  Tried ringing sky to no avail 

[Highlinder]

@Lynsey+JWhat happened when you tried to ring Sky?

[Lynsey+J]

@Highlinder There is up to a 30 minute wait, then for some reason it disconnected 

[Highlinder]

@Lynsey+JMight want to try again when it is less busy. This is you calling out on your landline, the same one that you are unable to take calls?

[caesarome]

@Lynsey+J 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Lynsey+J.

[Addie15]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks.

[Joss28]

My landline isn't working, when someone phoned me it is just ringing but I have no ring tone to dial out