05 Aug 2023 11:35 AM
Cannot make or receive calls on landline,
, phone handset showing line cord error message. Wi-Fi working fine. Have checked using another phone and still issue remains
05 Aug 2023 11:52 AM
Posted by a Superuser, not a Sky employee. Find out more@nick+1 Did this happen out of the blue or have you upgraded your package with Sky or have you just joined Sky?
05 Aug 2023 12:06 PM
Out of the blue
05 Aug 2023 12:47 PM - last edited: 05 Aug 2023 12:48 PM
Posted by a Superuser, not a Sky employee. Find out more@nick+1Could you please run through the troubleshooting please and do you have any other way to report this fault to Sky?
https://www.sky.com/help/articles/fix-phone-problems-start
05 Aug 2023 02:06 PM
Have done all of this troubleshooting and still no luck. How can I get in touch with Sky please
05 Aug 2023 02:08 PM
Posted by a Superuser, not a Sky employee. Find out more@nick+1 Did the directions in the link not find any fault for you?
05 Aug 2023 02:11 PM
No unfortunately fault still there
05 Aug 2023 02:56 PM
Posted by a Superuser, not a Sky employee. Find out more@nick+1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
05 Aug 2023 03:12 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @nick+1.
06 Aug 2023 04:57 PM
Posted by a Sky employeeUpdate:
Spoke with @nick+1 and arranged for an engineer to resolve issue, thanks again for the escalation have a great evening 🙂
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