02 Feb 2023 09:37 AM
Hi anyway advise welcome. My landline is not working, cannot make or receive calls, and my mobile is texting only. Does anyone have an email address that I can contact Sky on? I am disabled so need my landline. Thank you.
02 Feb 2023 09:41 AM - last edited: 02 Feb 2023 09:41 AM
Posted by a Superuser, not a Sky employee. Find out more@Linda2018 Sky don't uise email as acommunication methid, have you registered with the Accessibility Team as they have a number of contact routes https://www.skyaccessibility.sky/
When was the last time your line worked?
02 Feb 2023 11:25 AM
Where do I go to have a live chat with expert?
02 Feb 2023 11:29 AM
Posted by a Superuser, not a Sky employee. Find out moreLive Chat isn't always available. Have you signed up for the Accessibility Team as suggested above? Once registered there are different methods of communication with this team
https://www.skyaccessibility.sky/
02 Feb 2023 11:31 AM
Posted by a Superuser, not a Sky employee. Find out more@Linda2018 try the connection test here, regardless of whether or not your broadband is working ok. If a fault is detected, you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start
02 Feb 2023 12:20 PM
Thanks for replying but clicked your link but I'm either being very stupid but cannot seem to find where I should register for Accessibility,
02 Feb 2023 12:23 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried what @Mark39 wrote and tried the line test because if a fault is found outside of your property you can arrange and engineer repair.
02 Feb 2023 12:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Linda2018 If you click on the link, you are looking for a picture of the young woman smiling with the headset on and it says below it " Register for our services ".
02 Feb 2023 01:01 PM
Landline is up and running now. Thanks for all your help.
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