Talk
39

Discussion topic: Landland not working

Reply
DALunan
What's this?
This message was authored by DALunan This message was authored by: DALunan

Landland not working

‎22 Apr 2023 07:33 PM

I can receive calls to my landline but I can not make calls.  When I try to make calls it either is silent, or says I have dialled a wrong number, or speaks to me in an automated foreign language.  This has happened today, 22nd April 2023, and yesterday.

 

Can someone from Sky please e-mail as I can not call Sky because my landline does not work.

 

Thanks.

Report post
Post 1 of 40
571 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Addie15
What's this?
This message was authored by Addie15 This message was authored by: Addie15 Answer

Re: Landland not working

‎23 Apr 2023 11:08 AM

Posted by a Sky employee

Update-We have booked an engineer for this issue to be resolved, therefore closing this chat now. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

View this Answer within the discussion

Report post
Post 39 of 40
817 Views
Reply

Did this answer not help you?

Reply

All Replies

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Landland not working

‎22 Apr 2023 07:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@DALunan 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 40
561 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landland not working

‎22 Apr 2023 07:39 PM - last edited: ‎22 Apr 2023 07:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@DALunan 

Sky don't use email as a general method of communication. They won't know who you are from your Community log-in as it isn't linked to your real account. 

Edit: rest of post deleted as similar to that posted by @caesarome 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 40
559 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:40 PM

How do I book an engineer please?

Report post
Post 4 of 40
558 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Landland not working

‎22 Apr 2023 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@DALunan 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 40
555 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:42 PM

The broadband works okay and there is no fault.  I am talking about my landline which is not connected to my broadband.  I do not have an internet phone. 

Report post
Post 6 of 40
553 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Landland not working

‎22 Apr 2023 07:44 PM

Posted by a Superuser, not a Sky employee. Find out more

I am aware it is your phone service that isn't working which is why I posted the link for you to get the line test run. There is an option to say that your broadband is fine as you will see.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 40
543 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:44 PM

How do I book an engineer please?  My landline is not working.  Thanks

Report post
Post 8 of 40
542 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Landland not working

‎22 Apr 2023 07:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@DALunan  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 9 of 40
536 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:45 PM

Thanks I ran it and it confirms that my broadband is working.  How do I get help with my landline please?

Report post
Post 10 of 40
535 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Landland not working

‎22 Apr 2023 07:46 PM - last edited: ‎22 Apr 2023 07:47 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you run the complete test ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 11 of 40
530 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Landland not working

‎22 Apr 2023 07:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@DALunan  Look at the post with the link that I posted and let us know which router you have please.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 12 of 40
527 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:47 PM

Hi 

 

Thanks for your help but my internet hub is working fine.  My landline which is not working.

Report post
Post 13 of 40
524 Views
Reply
0 Likes
DALunan
What's this?
Topic Author
This message was authored by DALunan This message was authored by: DALunan

Re: Landland not working

‎22 Apr 2023 07:48 PM

It is the third one skybroad band and hub

Report post
Post 14 of 40
521 Views
Reply
0 Likes
Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Landland not working

‎22 Apr 2023 07:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@DALunan  Does it have 4 lights and are they green?



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 15 of 40
514 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion