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Message posted on ‎22 Apr 2023 07:33 PM

Landland not working

I can receive calls to my landline but I can not make calls.  When I try to make calls it either is silent, or says I have dialled a wrong number, or speaks to me in an automated foreign language.  This has happened today, 22nd April 2023, and yesterday.

 

Can someone from Sky please e-mail as I can not call Sky because my landline does not work.

 

Thanks.

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Message posted on ‎23 Apr 2023 11:08 AM

Re: Landland not working

Update-We have booked an engineer for this issue to be resolved, therefore closing this chat now. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

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Message posted on ‎22 Apr 2023 07:36 PM

Re: Landland not working

Posted by a Superuser, not a Sky employee. Find out more

@DALunan 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

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Message posted on ‎22 Apr 2023 07:39 PM - last edited: ‎22 Apr 2023 07:40 PM

Re: Landland not working

Posted by a Superuser, not a Sky employee. Find out more

@DALunan 

Sky don't use email as a general method of communication. They won't know who you are from your Community log-in as it isn't linked to your real account. 

Edit: rest of post deleted as similar to that posted by @caesarome 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎22 Apr 2023 07:40 PM

Re: Landland not working

How do I book an engineer please?

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Message posted on ‎22 Apr 2023 07:42 PM

Re: Landland not working

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

@DALunan 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:


https://www.sky.com/help/articles/fix-phone-problems-start

 

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Message posted on ‎22 Apr 2023 07:42 PM

Re: Landland not working

The broadband works okay and there is no fault.  I am talking about my landline which is not connected to my broadband.  I do not have an internet phone. 

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Message posted on ‎22 Apr 2023 07:44 PM

Re: Landland not working

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I am aware it is your phone service that isn't working which is why I posted the link for you to get the line test run. There is an option to say that your broadband is fine as you will see.

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Message posted on ‎22 Apr 2023 07:44 PM

Re: Landland not working

How do I book an engineer please?  My landline is not working.  Thanks

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Message posted on ‎22 Apr 2023 07:45 PM

Re: Landland not working

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@DALunan  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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Message posted on ‎22 Apr 2023 07:45 PM

Re: Landland not working

Thanks I ran it and it confirms that my broadband is working.  How do I get help with my landline please?

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Message posted on ‎22 Apr 2023 07:46 PM - last edited: ‎22 Apr 2023 07:47 PM

Re: Landland not working

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Did you run the complete test ?

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Message posted on ‎22 Apr 2023 07:47 PM

Re: Landland not working

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@DALunan  Look at the post with the link that I posted and let us know which router you have please.

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Message posted on ‎22 Apr 2023 07:47 PM

Re: Landland not working

Hi 

 

Thanks for your help but my internet hub is working fine.  My landline which is not working.

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Message posted on ‎22 Apr 2023 07:48 PM

Re: Landland not working

It is the third one skybroad band and hub

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Message posted on ‎22 Apr 2023 07:52 PM

Re: Landland not working

Posted by a Superuser, not a Sky employee. Find out more

@DALunan  Does it have 4 lights and are they green?

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