22 Apr 2023 07:33 PM
I can receive calls to my landline but I can not make calls. When I try to make calls it either is silent, or says I have dialled a wrong number, or speaks to me in an automated foreign language. This has happened today, 22nd April 2023, and yesterday.
Can someone from Sky please e-mail as I can not call Sky because my landline does not work.
Thanks.
23 Apr 2023 11:08 AM
Posted by a Sky employeeUpdate-We have booked an engineer for this issue to be resolved, therefore closing this chat now. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
22 Apr 2023 07:36 PM
Posted by a Superuser, not a Sky employee. Find out moreSee if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:
https://www.sky.com/help/articles/fix-phone-problems-start
22 Apr 2023 07:39 PM - last edited: 22 Apr 2023 07:40 PM
Posted by a Superuser, not a Sky employee. Find out moreSky don't use email as a general method of communication. They won't know who you are from your Community log-in as it isn't linked to your real account.
Edit: rest of post deleted as similar to that posted by @caesarome
22 Apr 2023 07:40 PM
How do I book an engineer please?
22 Apr 2023 07:42 PM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:
See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:
https://www.sky.com/help/articles/fix-phone-problems-start
22 Apr 2023 07:42 PM
The broadband works okay and there is no fault. I am talking about my landline which is not connected to my broadband. I do not have an internet phone.
22 Apr 2023 07:44 PM
Posted by a Superuser, not a Sky employee. Find out moreI am aware it is your phone service that isn't working which is why I posted the link for you to get the line test run. There is an option to say that your broadband is fine as you will see.
22 Apr 2023 07:44 PM
How do I book an engineer please? My landline is not working. Thanks
22 Apr 2023 07:45 PM
Posted by a Superuser, not a Sky employee. Find out more@DALunan Which router do you have from the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
22 Apr 2023 07:45 PM
Thanks I ran it and it confirms that my broadband is working. How do I get help with my landline please?
22 Apr 2023 07:46 PM - last edited: 22 Apr 2023 07:47 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you run the complete test ?
22 Apr 2023 07:47 PM
Posted by a Superuser, not a Sky employee. Find out more@DALunan Look at the post with the link that I posted and let us know which router you have please.
22 Apr 2023 07:47 PM
Hi
Thanks for your help but my internet hub is working fine. My landline which is not working.
22 Apr 2023 07:48 PM
It is the third one skybroad band and hub
22 Apr 2023 07:52 PM
Posted by a Superuser, not a Sky employee. Find out more@DALunan Does it have 4 lights and are they green?
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