I can’t receive calls on my landline

[Fivecard]

When I try to call my landline from say my mobile, the landline phone doesn't even ring and the call is terminated immediately.

I'm waiting for results from my doctor today so this is urgent.

Thx

[Highlinder]

@FivecardCould you please run through the phone line check to see if this picks up any external faults.

https://www.sky.com/help/articles/fix-phone-problems-start 

[Fivecard]

HighLinder

i have gone through the checklist prior to asking for help. What next?.

[caesarome]

@Fivecard 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987 · Accepted solution]

Thank you for escalating this. We have sent Fivecard an invite to chat 🙂 

[Daniel0210]

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@Fivecard wrote:

I'm waiting for results from my doctor today so this is urgent.

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@Fivecard 

Short term I suggest you ring the Dr's and give them an alternative method of contact. 

[Tom-W19]

Hi Fivecard

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Sarth]

Hi, 

i can't received nor make any calls to my landline. 
i followed the troubleshooting guides steps provided into the website, but this still didn't work.

What shall I do now??

thanks

[Mark39]

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@Sarth wrote:

i followed the troubleshooting guides steps provided into the website, but this still didn't work.

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Did the connection test show anything?