0

Discussion topic: Phone line not working, broadband is working fine

Reply
This message was authored by GMac007 This message was authored by: GMac007

Phone line not working, broadband is working fine

Carried out the recommended checks, still not working.  Phone display shows the message "Check Phone Line".  BT can't help as the contract is with Sky

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Phone line not working, broadband is working fine

Posted by a Superuser, not a Sky employee. Find out more

@GMac007 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Phone line not working, broadband is working fine

Posted by a Sky employee

Thanks for escalating this. We’ve sent @GMac007 an invite to chat.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Phone line not working, broadband is working fine

Posted by a Sky employee

Update:

 

Spoke with @GMac007 external fault found on line check, external Openreach engineer booked.

 

Thanks again for the escalation have a great afternoon 🙂

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion