11 Jul 2023 09:39 AM
Carried out the recommended checks, still not working. Phone display shows the message "Check Phone Line". BT can't help as the contract is with Sky
11 Jul 2023 09:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
11 Jul 2023 10:18 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @GMac007 an invite to chat.
11 Jul 2023 03:41 PM
Posted by a Sky employeeUpdate:
Spoke with @GMac007 external fault found on line check, external Openreach engineer booked.
Thanks again for the escalation have a great afternoon 🙂
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