Discussion topic: I can’t receive calls on my landline

This message was authored by: Fivecard · ‎09 Jan 2023

When I try to call my landline from say my mobile, the landline phone doesn't even ring and the call is terminated immediately.

I'm waiting for results from my doctor today so this is urgent.

Thx

This message was authored by: Lisa-P1987 · ‎09 Jan 2023

Thank you for escalating this. We have sent Fivecard an invite to chat 🙂

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

This message was authored by: Highlinder · ‎09 Jan 2023

@FivecardCould you please run through the phone line check to see if this picks up any external faults.

https://www.sky.com/help/articles/fix-phone-problems-start

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Fivecard · ‎09 Jan 2023

HighLinder

i have gone through the checklist prior to asking for help. What next?.

This message was authored by: caesarome · ‎09 Jan 2023

@Fivecard

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Lisa-P1987 · ‎09 Jan 2023

Thank you for escalating this. We have sent Fivecard an invite to chat 🙂

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Daniel0210 · ‎09 Jan 2023

@Fivecard wrote:

I'm waiting for results from my doctor today so this is urgent.

@Fivecard

Short term I suggest you ring the Dr's and give them an alternative method of contact.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Tom-W19 · ‎11 Jan 2023

Hi Fivecard

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom

This message was authored by: Sarth · ‎11 Jul 2023

Hi,

i can't received nor make any calls to my landline.
i followed the troubleshooting guides steps provided into the website, but this still didn't work.

What shall I do now??

thanks

This message was authored by: Mark39 · ‎11 Jul 2023

@Sarth wrote:

i followed the troubleshooting guides steps provided into the website, but this still didn't work.

Did the connection test show anything?

This message was authored by: Antchris5758 · ‎04 Dec 2024

It's saying line busy not even ringing

Discussion topic: I can’t receive calls on my landline

I can’t receive calls on my landline

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