How do I increase the number of rings from 7 to give my elderly wife and myself time to gry to the p

[william+r.+mckim]

Our telephone rings 7 times and then rings off which means that we cannot get to the phone in time to answer since we aee both in our 90s.please help us to increase the numder of rings.

[Mark39]

I don't think the number of rings can be changed, I'm afraid.

Perhaps a cordless phone would work well for you? The base station plugs into the wall socket (or your broadband Hub, if you have internet calls) but you can place the handset wherever you want it, which might make it easier to pick up the call in time?

[lettice]

Unless, you have a messgaing service or your handset has an integrated answering machine (the Sky 1571 service if you have it enabled kicks in at 4 rings I think), the phone will continue to ring, unless you answer it or the other party hangs up the call.

[Mark39]

@william+r.+mckim the post by @lettice has reminded me of a couple of previous posts - one where Sky said that a ringing time of 30 seconds was normal and another where a fault was found.

In case it's the result of a fault, I would suggest reporting it to Sky and they'll be able to carry out some line checks. 

We can ask Sky's messaging team to contact you here for a private online chat so that you can do that, if you wish?