Discussion topic: Help needed on behalf of parents

This message was authored by: Fionaspk · ‎29 Apr 2023

How can I speak to someone from sky regarding a problem on my elderly parents landline, they are both hard of hearing and are struggling to report it themselves so I would like to do this on their behalf

This message was authored by: caesarome · ‎29 Apr 2023

If you have access this online account for their services then see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

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This message was authored by: Mark39 · ‎29 Apr 2023

Their best option is to register with the Accessibility team, who have additional contact options for the hard of hearing.

I don't think the customer service,centres would be able to help you, as they have to speak to the accountholder in order to pass security.

https://www.skyaccessibility.sky/

Discussion topic: Help needed on behalf of parents

Help needed on behalf of parents

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