Cannot make calls

[Angela69]

I have broadband but cannot make or receive calls on landline since switching to Sky. The phone is charged and working fine.

HELP!!

[Mark39 · Accepted solution]

Is it plugged into the Hub?

If your Hub has 4 lights, and the one labelled Voice is lit, your phone won't work from the wall socket.

[Angela69]

THanks so much.....why does noone tell you to do that with phone. I now have a dial tone etc

Thanks again @Mark39 

[Mark39]

Glad it was an easy fix 🙂

[Highlinder]

@Angela69  Was there no paper work when you had to install the router to tell you to do this?

[Angela69]

No paperwork just a router and 3 leads! 

[Highlinder]

@Angela69If I remember it came in the box with the leads, that is the liong thin box.

[stelray1]

Can receive ok. Checked all cables and connectors. Has worked well for years. Never had a voice light.