will only download catchup on bbc and itv?

[farmer261]

Hi all, box will only do catchup on bbc and itv no sky channels? will not download films, rang sky, they talked me through reset procedure, didnt work so they sent me ne viewing. card, still doesn't work?

[Mark39]

What error message is shown on screen when you highlight a failed dow load in your Planner and press i  on your remote?

[farmer261]

it just comes up on. planner as failed?

[Mark39]

The failure reason will be shown on screen when you press i on your remote.

[farmer261]

pressed i came up technical fault 11(272) ?

[Ridefast0]

In case it helps somebody, I had this exact issue and solved it by updating the firmware in my home router. Maybe Sky has moved to using a more modern protocol for video streaming, which might not be correctly handled in older home router firmware.

It is an Edgerouter X which was running the factory v1.10.7 firmware from several years ago. When I updated to v2.0.9-hotfix.7 it again became possible to catch up everything and download movies too.

It might be helpful for Sky to include updating the home router software as an idea to try for people experiencing the Technical Fault 11(272) error.

[farmer261]

Hi there, thanks for reply, have fixed it with changing the router, regards simon

[TimmyBGood]

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@Ridefast0 wrote:

It is an Edgerouter X which was running the factory v1.10.7 firmware from several years ago. When I updated to v2.0.9-hotfix.7 it again became possible to catch up everything and download movies too.

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Also helpful in getting rid of Russian botnets ; )

https://www.bleepingcomputer.com/news/security/russian-hackers-hijack-ubiquiti-routers-to-launch-ste...