15 Sep 2023 01:10 PM
Posted by a Superuser, not a Sky employee. Find out more@johnand+sylvia Where you intending to upgrade to Sky Q recently?
15 Sep 2023 01:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@johnand+sylvia wrote:
My Sky+ is now saying I am not entitled.
What are you trying to do when you receive that message?
15 Sep 2023 01:29 PM
I get this on ALL Sky channels
movies, sports etc are showing this statement
Synopsis is not available for any channel
15 Sep 2023 01:32 PM
I have not upgraded anything in years and have not looked at a Q upgrade
15 Sep 2023 01:35 PM
Posted by a Superuser, not a Sky employee. Find out more@johnand+sylvia To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
15 Sep 2023 01:46 PM
Thanks for the help
Much appreciated
15 Sep 2023 02:29 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @johnand+sylvia an invite to chat.
15 Sep 2023 04:12 PM
All sorted now
Lisa refreshed my viewing services and all returned to normal
Big thanks Lisa and GD1
15 Sep 2023 04:13 PM
Posted by a Sky employeeUpdate:
Spoke with @johnand+sylvia and resolved issue, thanks again for the escalation have a great evening
16 Sep 2023 05:37 AM
Hi,
Just checking if anyone has ever had a solution to this issue. I am seeing it happen on one of the Sky boxes in the house. All of the others are working fine. Tried all of the usual suggestions, restarting box, powering off and on, removing card, etc... no luck.
Signal strength and quality are both full. Network connection to the router and on demand are both OK. News channels like Sky News or CNN work without issue so appears to be an issue with the viewing card I would suspect? Something regarding how this box is recorded against the subscription?
Would anyone have a solution or how they have fixed the issue in the past?
16 Sep 2023 05:49 AM
Posted by a Superuser, not a Sky employee. Find out moreI take it you have signed up to Sky Q then cancelled it ?
16 Sep 2023 06:03 AM
@caesarome Not to my knowledge. Everything was working the night before and then the next morning I was seeing the error messages.
16 Sep 2023 08:06 AM
Posted by a Superuser, not a Sky employee. Find out more@RobT87 you'll need to report this to Sky to be fixed. If you wish we can ask Sky's messaging team to contact you here so that you can do that via a private online chat?
19 Sep 2023 08:01 PM
Have the same problem as above
Error of not having the sky+ entitlement on the second sky box.
Can someone please elevate this to alert Sky's messaging team for me?
Maybe since so many people are having the issue it would be good to have the AI chat be able to kick the process off for people.
19 Sep 2023 08:04 PM
Posted by a Superuser, not a Sky employee. Find out more
I have escalated your post to the Community Messaging Team
Check out the link below that explains the process
Escalating a post to a Sky expert
No problem. Browse or search to find help, or start a new discussion on Community.
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