Sky+ not entitled

[GD1]

@johnand+sylvia  Where you intending to upgrade to Sky Q recently?

[Mark39]

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@johnand+sylvia wrote:

My Sky+ is now saying I am not entitled.

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What are you trying to do when you receive that message?

[johnand+sylvia]

I get this on ALL Sky channels

movies, sports etc are showing this statement

Synopsis is not available for any channel 

[johnand+sylvia]

I have not upgraded anything in years and have not looked at a Q upgrade

[GD1]

@johnand+sylvia  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[johnand+sylvia]

Thanks for the help

Much appreciated 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @johnand+sylvia an invite to chat.

[johnand+sylvia]

All sorted now

Lisa refreshed my viewing services and all returned to normal 

Big thanks Lisa and GD1

[Greenfingers001]

Update:

Spoke with @johnand+sylvia and resolved issue, thanks again for the escalation have a great evening

[RobT87]

Hi, 

Just checking if anyone has ever had a solution to this issue. I am seeing it happen on one of the Sky boxes in the house. All of the others are working fine. Tried all of the usual suggestions, restarting box, powering off and on, removing card, etc... no luck. 

Signal strength and quality are both full. Network connection to the router and on demand are both OK. News channels like Sky News or CNN work without issue so appears to be an issue with the viewing card I would suspect? Something regarding how this box is recorded against the subscription?

Would anyone have a solution or how they have fixed the issue in the past?

  

[caesarome]

@RobT87 

I take it you have signed up to Sky Q then cancelled it ?

[RobT87]

@caesarome Not to my knowledge. Everything was working the night before and then the next morning I was seeing the error messages.

[Mark39]

@RobT87 you'll need to report this to Sky to be fixed. If you wish we can ask Sky's messaging team to contact you here so that you can do that via a private online chat?

[Neutronium]

Have the same problem as above

Error of not having the sky+ entitlement on the second sky box.

Can someone please elevate this to alert Sky's messaging team for me?

Maybe since so many people are having the issue it would be good to have the AI chat be able to kick the process off for people.

[Annie+UK]

@Neutronium 

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you