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Discussion topic: My father has no sky signal

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This message was authored by Claire874 This message was authored by: Claire874

My father has no sky signal

My father has no sky signal since this morning.... He cant get it to work at all. 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My father has no sky signal

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Claire874
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This message was authored by Claire874 This message was authored by: Claire874

Re: My father has no sky signal

He's tried everything..... Knocking it off for a bit and turning it back on and still no channels coming up. 

This message was authored by Mark39 This message was authored by: Mark39

Re: My father has no sky signal

Posted by a Superuser, not a Sky employee. Find out more

@Claire874 wrote:

He's tried everything..... Knocking it off for a bit and turning it back on and still no channels coming up. 


Can you clarify:

No signal?

Or no satellite signal?

This message was authored by Andymac1 This message was authored by: Andymac1

Re: My father has no sky signal

Yes me also in blackpool

This message was authored by oj01 This message was authored by: oj01

Re: My father has no sky signal

Posted by a Superuser, not a Sky employee. Find out more

@Claire874 wrote:

He's tried everything..... Knocking it off for a bit and turning it back on and still no channels coming up. 


Assuming it's 'No Satellite Signal', given the storms overnight, the dish having moved is the most likely reason. As mentioned above, Sky will no longer come out and support Sky+HD systems so you would need to call a local satellite company. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
This message was authored by oj01 This message was authored by: oj01

Re: My father has no sky signal

Posted by a Superuser, not a Sky employee. Find out more

@Andymac1 wrote:

Yes me also in blackpool


Same answer as the post above this one. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
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