Discussion topic: BT Sports HD channels not working

This message was authored by: agenttom84 · ‎15 Apr 2023

For a while now our BT Sports channels have only been working in SD, the HD channels are asking me to upgrade but I already have the full sports extra package, what could the problem be?, the HD channels use to be 413,414,417 and 421 now they're 870

This message was authored by: SKY1992bf · ‎15 Apr 2023

@agenttom84 Do you pay sky or bt direct for bt sports and are you in UK or ROI

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: agenttom84 · ‎15 Apr 2023

Sky Ireland customer

This message was authored by: Mark39 · ‎15 Apr 2023

@agenttom84 ....and the other half of the question?....

@SKY1992bf wrote:

@agenttom84 Do you pay sky or bt direct for bt sports and are you in UK or ROI

This message was authored by: agenttom84 · ‎15 Apr 2023

I pay Sky

This message was authored by: SKY1992bf · ‎15 Apr 2023

@agenttom84 If you pay sky directly then sports come in hd as standard

so if the hd channels within the 800 range are showing an upgrade message then there is an issue with your account and you will need to speak to sky to resolve

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: BT Sports HD channels not working

BT Sports HD channels not working

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