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Discussion topic: pink screen

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This message was authored by forgot11 This message was authored by: forgot11

pink screen

I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same 

Pink Screen TV.jpg

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This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: pink screen


@forgot11 wrote:

I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same 

Pink Screen TV.jpg


Is it just the Netflix app this happens on or is it on everything? 

forgot11
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This message was authored by forgot11 This message was authored by: forgot11

Re: pink screen

It has frozen so not able to get the sky to work

forgot11
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This message was authored by forgot11 This message was authored by: forgot11

Re: pink screen

This is the first time it has ever happened

 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: pink screen


@forgot11 wrote:

This is the first time it has ever happened

 


Have you turned the Q box off at the wall for at least a minute? Do that, then power it back on and allow it to reboot. Also turn your TV off at the wall for a minute then power back on - that'll clear any HDMI handshake issues. 

forgot11
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This message was authored by forgot11 This message was authored by: forgot11

Re: pink screen

Yes I have done both and its still the same

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: pink screen


@forgot11 wrote:

Yes I have done both and its still the same


So when you turn the box back on it is still frozen on that pink screen?

forgot11
Topic Author
This message was authored by forgot11 This message was authored by: forgot11

Re: pink screen

Yes it is

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: pink screen

Try a software update:

 

  1. Switch the Sky Q box off at the mains.
  2. Hold down the standby button on the front of the box, then switch it back on at the mains.
  3. Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

If it's still not working after this then you may need a new box. 

forgot11
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This message was authored by forgot11 This message was authored by: forgot11

Re: pink screen

Ok I will try that thank you for responding

This message was authored by Palin93 This message was authored by: Palin93

Re: pink screen

Did this work? 

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