You promised to send me a bag to return the sky mini box but i have not received it

[Robert147]

Please send me the bag to return the sky mini box. I don't want to be charged for not returning it

[Daniel0210 · Accepted solution]

@Robert147 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.