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Discussion topic: You promised to send me a bag to return the sky mini box but i have not received it

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This message was authored by Robert147 This message was authored by: Robert147

You promised to send me a bag to return the sky mini box but i have not received it

Please send me the bag to return the sky mini box. I don't want to be charged for not returning it


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: You promised to send me a bag to return the sky mini box but i have not received it

Posted by a Superuser, not a Sky employee. Find out more

@Robert147 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.


If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: You promised to send me a bag to return the sky mini box but i have not received it

Posted by a Superuser, not a Sky employee. Find out more

@Robert147 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.


If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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