Discussion topic: Viewing card issue

This message was authored by: SP851 · ‎07 Feb 2024

Error message on tv reads "please insert your viewing card with the chip facing up"

I cannot see a slot on my sky q box that would hold a viewing card?

can you help

This message was authored by: Laing1 · ‎07 Feb 2024

@SP851 wrote:

Error message on tv reads "please insert your viewing card with the chip facing up"

I cannot see a slot on my sky q box that would hold a viewing card?

can you help

@SP851 the card and slot are on the right hand side of the box towards the front

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 · ‎07 Feb 2024

@SP851 wrote:

Error message on tv reads "please insert your viewing card with the chip facing up"

I cannot see a slot on my sky q box that would hold a viewing card?

can you help

@SP851 the card and slot are on the right hand side of the box towards the front

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: SP851 · ‎07 Feb 2024

Got it sorted thanks

Discussion topic: Viewing card issue

Viewing card issue

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