20 Sep 2023 05:14 PM
Sky q box won't connect to Internet??? Fed up now!!
20 Sep 2023 05:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@Stevetaximan17 wrote:
Sky q box won't connect to Internet??? Fed up now!!
Assume this is is your main Q box.
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
20 Sep 2023 05:24 PM
Tried this so many times now with same ending, unable, and yes I've restarted both box and router numerous times, this is just pointless, gunna leave sky, they are getting worse and worse
20 Sep 2023 05:30 PM
No network connection???????
07 Feb 2024 03:24 PM
Hi, did you manage to find a solution we seem to be having the same problem!
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