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Discussion topic: engineer access

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This message was authored by MissMc This message was authored by: MissMc

engineer access

I am due to upgrade to sky Q

However my housing provider has stated they do not allow access to the communal aerial incase the engineer causes damage to the property of other tenants 

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This message was authored by Godfrey This message was authored by: Godfrey

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@MissMc   If your housing provider has a modern Integrated Reception System (IRS) installation which incorporates dSCR distribution multiswitches, then Sky should, if the signal quality is adequate, be able to install a Sky Q receiver in your flat, without requiring access to the central communal distribution cabinet which feeds your residence.

 

But,if the communal IRS installation incorporates elderly legacy Universal LNB distribution multiswitches then Sky would not be able to install Sky Q in your flat, without having permission to install a Unitron dCSS-422 Sky Q Plug-In adaptor in the central communal IRS distribution cabinet that feeds your residence.

 

Godfrey.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: engineer access

Posted by a Superuser, not a Sky employee. Find out more

@MissMc 

 

You can let Sky go ahead and try: as @Godfrey indicates, this might succeed or fail.

 

In theory your Sky+ service shouldn't cease in the event of an unsuccessful Q installation, but it has been known to happen.

 

There's also a potential complication that Sky no longer permits reversion from Q to plus.

 

Your 'housing provider' really should understand that the days of Sky+ as a viable platform are very much coming to an end.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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