Faulty equipment

[Sarahk18]

Sky Q box hasn't been working since last night, the Q on the front of the box is flashing blue can't turn it onn/off switched it off at the mains and no joy. 
has a message on screen But won't let me type it 

[Daniel0210]

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@Sarahk18 wrote:

has a message on screen But won't let me type it 

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@Sarahk18 

Take a photo and submit the image. We moderate them before they fully appear to all in your thread so may help us advise. 

[Sarahk18]

 

[Daniel0210]

@Sarahk18 

It probably wouldn't let you type the numbers bit but that appears to show a date and time. I've not come across that style of message before. Are you sure that's a message from Sky and not from your TV?

[Sarahk18]

Not sure as the box isn't coming on atall just stays with that code on. The Q is flashing blue. It's not the remote. My little sky Q box is on down stairs but not working as the main sky Q box upstairs isn't working. It's been making a noise all night the box like it's on like a fan noise. 

[Sarahk18]

 

[Quoman7]

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@Sarahk18 wrote:

 

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Hi @Sarahk18 What happens after you answer the three questions?