Sky mini box not working

[Dandy2336]

Everything is connected to internet 

[oldfella]

---

@Dandy2336 wrote:

Everything is connected to internet 

---

Hi @Dandy2336 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Dandy2336]

It just still comes up no signal

[oldfella]

---

@Dandy2336 wrote:

It just still comes up no signal

---

Hi @Dandy2336 

Check that the HDMI cable is securely connected to TV and Q box.

Also check that you have selected the correct HDMI input for the Q box on your TV.

When you rebooted the mini did you get any message on your TV?

[Dandy2336]

Just says no signal 

[oldfella · Accepted solution]

---

@Dandy2336 wrote:

Just says no signal 

---

Hi @Dandy2336 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Failing this either

• the HDMI lead is not correctly connected or faulty
• The TV set is not switched to the correct input

[Dandy2336]

Problem solved thanks 

[davus4]

Sky q mini box keeps stalling. Finally after about 40 minutes, a message has popped up saying connectivity issue between main box and mini box. No solution  given

[Geoffwhitfield]

Sky mini box has technical fault I can get listings and see what recordings are available but when I select anything I get 'technical fault. All boxes ticked in settings on both boxes and other mini box works ok 

[Philip811]

Still won't connect even using that button. 

[Nick34]

Tv switched but no lights on mini box other thsn small red light glow from rear, indicating power on but no other lights showing in front

[Nick34]

Sky TV working fine on main set. All green lights on Q Plus extension box. No Lights showing when buttons pressed on mini black box on second TV in Kitchen wwhich is unable to connect. Small light on back of black mini Box but no lights on fron when buttons pressed. Worked fine for months but no connection since yesterday.

[Paul165]

My mini box isn't lighting up check fuse still not coming on 

[Salcab]

Hi 

my sky mini box has stopped working and I can't get a number anywhere to call !!!

I've tried it in another tv and nothing , it does say on the tv where the main sky box is connected the it's "connected" . When the plug is switched on the red light comes on then immediately goes off . Any ideas ? Thank you 

[Salcab]

@Paul165 I'm having the same issue , have you resolved yours ?