Sky Q mini box connectivity

[HSO27]

We have Sky Q and a couple of mini boxes, but the TV in the kitchen is constantly freezing the picture to the point where it is just not viewable, the others are upstairs and they work OK.  Any thoughts?  Thanks

[Laing1]

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@HSO27 wrote:

We have Sky Q and a couple of mini boxes, but the TV in the kitchen is constantly freezing the picture to the point where it is just not viewable, the others are upstairs and they work OK.  Any thoughts?  Thanks

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@HSO27 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot the mini box

the kitchen may also be problematic with all the electrical equipment that is in there disrupting the signal 

[oldfella]

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@HSO27 wrote:

We have Sky Q and a couple of mini boxes, but the TV in the kitchen is constantly freezing the picture to the point where it is just not viewable, the others are upstairs and they work OK.  Any thoughts?  Thanks

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Hi @HSO27 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above. 
If the mini still does not connect try a Network Reset on the minis.

Start with the one nearest to the main Q box or if on Sky broadband the one nearest to the Sky router if nearer than the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.  When you carry out the network reset on the second mini use the nearest Q device for WPS (Main box, Sky router or first connected mini)

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[HSO27]

Thanks worth checking out

[HSO27]

My thanks for all the advice and guidance you have provided,as one of you kindly suggested I contacted Sky on Friday evening.  They sent an engineer round Saturday afternoon, he rebuilt the entire mesh network we have, re configured a few things and installed a booster.  Since them all working well - fingers crossed.

Thanks again