28 Feb 2024 10:03 AM
Our TV has sound but no picture. I have tried new HDMI cable and unplugging with no luck.
Can't see instructions on TV.
28 Feb 2024 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more@Bonnic Whith the Q box on try the buttons on your remote in this order: Home1080Home
28 Feb 2024 10:29 AM
Posted by a Superuser, not a Sky employee. Find out more
@Bonnic wrote:
Our TV has sound but no picture. I have tried new HDMI cable and unplugging with no luck.
Can't see instructions on TV.
Hi @Bonnic
Try rebooting the TV set first and then reboot the Q box again.
To reboot Q box press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion