New multi room box .No apps (Prime etc) showing

[Karen63]

just installed sky multi room box .No Prime, Netflix etc showing up ? 

[oldfella · Accepted solution]

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@Karen63 wrote:

just installed sky multi room box .No Prime, Netflix etc showing up ? 

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Hi @Karen63 

First make sure that the mini is on the same software version as the main Q box.

https://www.sky.com/help/articles/sky-software-updates.

Then

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

[Karen63]

Thanks Superuser .All working now .