My sky remote is not working, I have changed the batteries and tested them in a seperate remote

[Mayflower01]

My sky remote is not working. I have changed the batteries and tested them in a different remote

It seems as though the box is not recognising it.

I can use sky if I programme the Samsung remote

I can turn the sky box on and it shows sk on the tv, 

[Laing1 · Accepted solution]

---

@Mayflower01 wrote:

My sky remote is not working. I have changed the batteries and tested them in a different remote

It seems as though the box is not recognising it.

I can use sky if I programme the Samsung remote

I can turn the sky box on and it shows sk on the tv, 

---

@Mayflower01 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[Mayflower01]

Thankyou, I did the remote reset and it worked