Freesat recordable TV box can't find signal from satellite

[BennTW]

Hi all,

I've recently bought a Freesat recordable 4K TV box after being a Sky Q user for a number of years. Unfortunately rising costs have forced me to downgrade. 

When trying to install the Freesat box I encounter an issue where no signal can be detected from the satellite. I have just plugged my SkyQ box back in and no problems are found with all Freeview channels being available. 

Is there a reason as to why my Freesat recordable TV box can't detect the satellite? Any help or support would be very much appreciated! 

Thanks in advance. 

[nigea99]

hi @BennTW 

Please see this advice from a previous discussion :

Freesat 4K