Connection

[Tp57]

I have just checked on this app my internet connection which your telling me it's ok. It's still telling me I'm not connected when I try to connect to BBC iPlayer 

[Stephen+Mourton]

Are you directing this question to Sky?

This is a forum for Sky users like yourself, plus some Sky employees.  We do what we can to help but would need more information.

[Quoman7 · Accepted solution]

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@Tp57 wrote:

I have just checked on this app my internet connection which your telling me it's ok. It's still telling me I'm not connected when I try to connect to BBC iPlayer 

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Hi @Tp57 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

[Tp57]

Thank you so much we did that a hay presto it worked thank you very much and I think you still have got your super powers thank you