23 Sep 2023 11:36 AM
Hello, I'm just wondering if there's a way I can change my Sky mobile address without having to call them? I struggle with anxiety and phone calls are really challenging. Thank you!
23 Sep 2023 02:21 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @MapleSpice an invite to chat.
23 Sep 2023 11:41 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you only have Sky mobile we can get you some help on the forum if you'd rather. Let us know in this thread.
23 Sep 2023 01:10 PM
Yes please, that would be amazing! I only have Sky Mobile @Daniel0210
23 Sep 2023 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
23 Sep 2023 02:21 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @MapleSpice an invite to chat.
18 Mar 2024 07:08 PM
Hello,
I need to change my Sky Mobile address also and was told I would need to call however similar to OP, I struggle with calls and was wondering if I could change my address through other means?
Thanks in advance 🙂
18 Mar 2024 07:10 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you only have Sky mobile we can get you some help on the forum. Can you confirm you only subscribe to Sky mobile?
18 Mar 2024 07:12 PM
Yes, just Sky Mobile thanks 🙂
18 Mar 2024 07:13 PM - last edited: 18 Mar 2024 07:19 PM
Posted by a Superuser, not a Sky employee. Find out more@bscharlie
I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you tomorrow.
edit: escalated now
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
19 Mar 2024 09:50 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @bscharlie an invite to chat.
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