skygo error message 001

[Biggles3]

Can't use sky go on my new mac - get error message 001

have deleted the installer, restarted the computer and tried to install again but to no success.

Any tips?

[caesarome]

Give this a try:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Biggles3]

Hi,

skygo was never in the applications folder, not sure why. 

skygo app does still come up when I do a spotlight search though, even after deleting it from downloads/recycling bin.

have deleted the installer from both the downloads and recycling bin

unfortuntately, this (~/Library/Application Support/ ) did not work.  got an error sound every time I tried to enter it.

any other tips? Thanks

[caesarome · Accepted solution]

You could try this:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

[Biggles3]

Thanks! that worked 🙂 

[CJMHCAROLE]

worked for me 👍