04 Feb 2024 09:29 PM
Can't use sky go on my new mac - get error message 001
have deleted the installer, restarted the computer and tried to install again but to no success.
Any tips?
04 Feb 2024 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreYou could try this:
1. Delete Sky Go app from applications folder AND trash.
2. Open Finder then Go from top menu bar
3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :
~/Library/Preferences/
~/Library/Application Support
~/Library/Caches/
~/Library/Logs/
~/Library/LaunchAgents
~/Library/Cookies
~/Library/Group Containers
4. Then repeat with the next library and so on until all are searched.
5. Delete Trash.
6. Reinstall Sky Go for Mac from sky.com
7. Launch app
8. Sign in
04 Feb 2024 09:40 PM
Posted by a Superuser, not a Sky employee. Find out moreGive this a try:
Uninstall the app
Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’
In Finder, go to the Applications folder and delete Sky Go app
Remove Sky Go files
In the Finder select Go to folder ... from the Go menu (or press c).
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/
Select the Sky Go folder and delete it
Empty Recycling Bin
Reboot the Mac
Download and reinstall Sky Go
04 Feb 2024 09:53 PM
Hi,
skygo was never in the applications folder, not sure why.
skygo app does still come up when I do a spotlight search though, even after deleting it from downloads/recycling bin.
have deleted the installer from both the downloads and recycling bin
unfortuntately, this (~/Library/Application Support/ ) did not work. got an error sound every time I tried to enter it.
any other tips? Thanks
04 Feb 2024 10:01 PM
Posted by a Superuser, not a Sky employee. Find out moreYou could try this:
1. Delete Sky Go app from applications folder AND trash.
2. Open Finder then Go from top menu bar
3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :
~/Library/Preferences/
~/Library/Application Support
~/Library/Caches/
~/Library/Logs/
~/Library/LaunchAgents
~/Library/Cookies
~/Library/Group Containers
4. Then repeat with the next library and so on until all are searched.
5. Delete Trash.
6. Reinstall Sky Go for Mac from sky.com
7. Launch app
8. Sign in
04 Feb 2024 10:38 PM
Thanks! that worked 🙂
29 Mar 2024 04:20 PM
worked for me 👍
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