29 Oct 2022 05:24 PM
Hi team,
Having the same issue as above. I have sky go extra, but when I try to watch sky go on a pkaystation device I am met with a message that says 'to watch this programme you will need to purchase the Sky Go Extra package' - but I already have it.
Sky team - can you help please?
Thanks
02 Nov 2022 05:06 PM - last edited: 02 Nov 2022 05:07 PM
Posted by a Sky employeeUpdate:
Spoke with @Beach0711 issue resolved during troubleshooting
Thanks again for the escalation have a great evevning🙂
29 Oct 2022 05:26 PM
Posted by a Superuser, not a Sky employee. Find out moreWe are customers here.
So to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
29 Oct 2022 06:19 PM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
02 Nov 2022 05:06 PM - last edited: 02 Nov 2022 05:07 PM
Posted by a Sky employeeUpdate:
Spoke with @Beach0711 issue resolved during troubleshooting
Thanks again for the escalation have a great evevning🙂
28 Nov 2022 03:31 PM
Hi,
Is anyone able to assist me with this problem too?
Sky Go on PS5, i can access live TV, but no access to recordings. Device is on the same WIFI as my phone and i can access on there but not my Playstation 5?
I have sky multiroom and SkyGo Extra i belive.
Thank You!
28 Nov 2022 04:12 PM
Posted by a Superuser, not a Sky employee. Find out more
@Corinne87 wrote:
but no access to recordings
Why, what is happening ?
28 Nov 2022 04:15 PM
Hi,
Thanks for coming back to me.
I dont have the option to see the ''recordings'' area on my PS5.
I can access catchup and live TV, but i cant seem to get my recordings to show. I can see this on Sky Go on my mobile, but not the playstation? @caesarome
28 Nov 2022 04:20 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm no expert on this as I am not a gaming person but I'm not sure you can view anything other than live TV on a console unless you know any different ?
28 Nov 2022 04:26 PM
@caesarome Oh really? I didnt know this?
I assumed it would be the same access as on a mobile device. So i would be able to see the same recordings from my SkyQ box.
I havent heard that before and on looking at other commuity pages, i may need to download ''Tv From Sky'' rather than Sky go?
28 Nov 2022 04:39 PM
Posted by a Superuser, not a Sky employee. Find out moreTV from Sky is what is known as Sky Go on a console as it is named this instead of Sky Go.
28 Nov 2022 04:42 PM
@caesarome Ok, thank you for your advise. It is much appricaited.
I will try to download the Tv From Sky app tonight rather than the Sky Go, and see if that works instead?
I will come back to you tomorrow with an update.
01 Feb 2023 03:35 PM
I'm having the same issue
01 Feb 2023 03:37 PM
01 Feb 2023 03:40 PM
Posted by a Superuser, not a Sky employee. Find out moreAs the message says @Welshlad96 you need Sky Go Extra on your account so have you got this ?
01 Feb 2023 03:42 PM
Used too just stopped randomly
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