17 Mar 2023 12:29 PM
Sky app not showing information and sky vip locked
17 Mar 2023 12:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@Casey1985 wrote:Sky app not showing information and sky vip locked
Are you logged into your Sky account?
17 Mar 2023 01:31 PM
Yes, I'm logged in and it says welcome with my name however my vip has not worked in a long time and every time it says claim vip it never works
17 Mar 2023 01:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Casey1985 wrote:
Sky app not showing information
What do you mean by this, do you not see the TV, Mobile, Broadband buttons at the bottom from the home screen ?
17 Mar 2023 02:01 PM
For example I check my account and it says no information available. I check my vip awards and it says it is locked because I am not a member however I have been a member for many years and upgraded my package a few months ago now
17 Mar 2023 04:21 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
18 Mar 2023 08:37 AM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to Casey1985.
No problem. Browse or search to find help, or start a new discussion on Community.
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