Sky go not working (1310 & 1410 error code on PC app)

[AwesomeZ]

Thanks. That would be great.

Barry 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to AwesomeZ.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[AwesomeZ]

Why close?

[caesarome]

As stated by myself previously:

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@caesarome wrote:

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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[AwesomeZ]

I have a job and can't monitor this discussion 24/7.

The fact is that the issue is Nitin anyway sorted. Seriously.

Barry 

[AwesomeZ]

Please please can I have some movement on this.

I've hugely engaged on this issue including many many very prompt responses and I've sent screen shots and provided all details requested at every point. 

Just cancelling this issue does not help in fixing it.

I need it resolved.

Thanks in advance

Barry 

[caesarome]

@AwesomeZ 

I have alerted them again for you so when they send the chat invite to you tomorrow morning you will have Thursday morning to respond.

[AwesomeZ]

Thanks.

Barry 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to AwesomeZ.

[AwesomeZ]

Got the invite 2 days ago and every 10 hours or so I send a message just to prevent it from being automatically closed. Thus far there hasn't been a single message from sky. I am being completely ghosted....

[AwesomeZ]

After 2.5 days they replied and started to ask for account numbers type questions again. I asked them to read the previous two weeks of messages and to please sort the problem our as it's go on long enough. They then deleted the invite so I'm back to square one again...

This is truly the worst customer service I've ever faced.

[AwesomeZ]

This is still not resolved!