Sky app not working

[Casey1985]

Sky app not showing information and sky vip locked

[Invisiblename]

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@Casey1985 wrote:

Sky app not showing information and sky vip locked

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Are you logged into your Sky account?

[Casey1985]

Yes, I'm logged in and it says welcome with my name however my vip has not worked in a long time and every time it says claim vip it never works 

[caesarome]

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@Casey1985 wrote:

Sky app not showing information

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What do you mean by this, do you not see the TV, Mobile, Broadband buttons at the bottom from the home screen ?

[Casey1985]

For example I check my account and it says no information available. I check my vip awards and it says it is locked because I am not a member however I have been a member for many years and upgraded my package a few months ago now 

[caesarome]

@Casey1985 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Casey1985.