I cannot watch Sky Sports live on my new secondhand computer. Can anyone help?

[SharonB]

Hi

I have recently bought a refurbed laptop and cannot get Sky Sports live channels on the device.

The details of my laptop are:

-HP HP ZBook Studio G3

-intel® Xeon(R) CPU E3-1505M v5 @ 2.80GHz × 8

-Ubuntu 22.04.3 LTS

Can anyone help with what might be a compatibility issue please?

Thanks

[caesarome]

You haven't said what is happening when you try to watch a live sports channel via Sky Go ?

[SharonB]

Sorry.  If I go to sky sports website, log in with Virgin Media I am unable to watch the live channels.  It says 'content not available on this device'.  I can watch it on my Google Pixel phone though.  Any ideas? 

[caesarome]

As you are a Virgin Media customer you will need to contact them as we can't help you on here as this is a site where Sky customers help each other so hopefully Virgin can help you with this.

[SharonB]

I have a sky sports package through Virgin Media.  

I think this is a Sky compatibility issue which I need to work out through Sky rather than Virgin.

Is anyone able to offer advice please?  Thanks 

[caesarome]

Virgin might need to reset your devices which is why you will need to contact them.

[SharonB]

Ok thanks, I'll give them a ring