Can’t download recordings onto my iPad mini, also can’t watch itv on same ipad.

[Sahrey]

I have 2 iPads. My older iPad shows as a device on my account.  Suddenly my newer iPad mini does not show as a device.  I've followed all the instructions, that is to say watching Skygo through the iPad, but it still never connects.  I can watch recordings when at home on the iPad which are recorded on my Sky Q box, but not when away from home.  When I follow instructions to connect with my Sky ID, it says they are tied, however they obviously aren't. .  Because it does not show as a connected device I cannot download recordings to watch when away from home on the iPad, nor can I watch itv, though I can watch others stations.

[caesarome · Accepted solution]

If the software on the Ipad up to date ?

I would also try deleting then installing the app and trying again to use the app.

[Sahrey]

All Sky suggestions long winded and didn't work.  Simply deleting and reinstalling app has worked in seconds.  Great advice, very helpful, thank you very much.