Discussion topic: Sky glass screen has lines

This message was authored by: Mattb1977 · ‎29 Mar 2024

We have turn our sky glass on this morning and there is a 10cm vertical line through the screen

This message was authored by: mikealanr · ‎29 Mar 2024

Hi @Mattb1977

Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: mikealanr · ‎29 Mar 2024

Hi @Mattb1977

Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Discussion topic: Sky glass screen has lines

Sky glass screen has lines

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