Hi @Mattb1977
Sometimes this can be caused by a software bug. Unplug your glass from the mains for 10 minutes and power back on. If it still remains you will need to contact Sky and get your set swapped out under warranty.as would point to a hardware issue.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
