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Discussion topic: Accessing email

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This message was authored by Milt25 This message was authored by: Milt25

Accessing email

Why is accessing e-mail via Laptop so complex; User name, Password and then Code sent to mobile compared to accessing via I-phone which is purely via App.

Any suggestions to make access via Laptop simpler?

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This message was authored by GD1 This message was authored by: GD1

Re: Accessing email

Posted by a Superuser, not a Sky employee. Find out more

@Milt25  You could also use an email app on the laptop, normally there is a default one supplied on windows called windows mail.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by caesarome This message was authored by: caesarome

Re: Accessing email

Posted by a Superuser, not a Sky employee. Find out more

@Milt25 wrote:

Why is accessing e-mail via Laptop so complex; User name, Password and then Code sent to mobile


That is because you have turned on 2 step authentication, you can turn this off by signing in with the recovery code that you were sent in an email when you first turned it on. 

 

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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This message was authored by jayach This message was authored by: jayach

Re: Accessing email

Posted by a Superuser, not a Sky employee. Find out more

As @GD1 says, use an email client/app.

Windows 10/11 Mail is having some problems at the moment with some emails appearing as "code" for some people, but there are many others available.

Possibly try Thunderbird, as that is free and quite capable.

Thunderbird — Free Your Inbox. — Thunderbird

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