sky broadband. No connection and resetting doesn’t change issue

[LeahG23]

Hiya,

i am having an issue with my sky broadband I have no internet connection and the lights on the ONT box are all on apart from the PON light which is off also second light on the black broadband box is Amber. 

I have tried reseting  the box and plugging out and in leads again and no change. All wires are properly connected.

[Addie15]

Hi there, @LeahG23. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[LeahG23]

The problem is sorted now thank you