24 Nov 2023 10:12 AM
My upload speeds constantly dip to 0.1-0.5mbps. I've cheched both wired and wireless. resetting the router can fix it for a short while but it's getting more and more frequent. Download speed does not seem to be affected. Can't do the connection test on the mysky app as it keeps crashing saying I am offline
As i was typing this its suddenly went fine again, hopefully the router stats captured it
27 Nov 2023 06:25 AM
Sorry I haven't come with a solution, but I'm having exactly the same problem as you: https://helpforum.sky.com/t5/Broadband/Upload-speed-extremely-slow/td-p/4491378
It's absolutely dismal. I rely on a solid connection, and upload speed, for work and I have to sit around and wait for 2mb PNGs to upload taking 5, 10 minutes at a time.
I hope you get your problem solved soon, same as mine !
27 Nov 2023 07:24 AM
Posted by a Superuser, not a Sky employee. Find out more@ChrisG1L your stats look fine with download at 50Mb/s and upload at 15Mb/s which should givecspeedtests of 45Mb/s down and 13 Mb/s up or slightly higher.
@SolaireOfAstor1 see my reply to your thread.
28 Nov 2023 04:07 PM
It happened again yesterday. I phoned the helpline and the chapmon the other end did some changes then I factory reset the router and that fixed it. For around 20 hours anyway. Same issue just now when I got home from work.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion