Slow upload speed on 1Gb Ultrafast Max plan (Ireland)

[jnxldr]

Hello all, we've had the 1Gb Ultrafast Max plan (Ireland) installed for about a month now. Download speed is regularly approaching 1 Gb/s, but upload speed has been <15 Mb/s for about 1 week now. I expect our upload to be capped at 100 Mb/s per the plan, and have seen it at these levels prior to this recent issue.

• I'm performing tests via ethernet cable connected directly to the Broadband Hub, after the hub was factory reset.
• I've disabled the WiFi in the hub settings.
• I've tried different (new) Cat 5e and Cat 6 cables.
• I've reset the network adapter in my laptop to default via Windows and verified the link speed is 1000/1000 Mbps (Receive/Transmit).

Equipment Lights

ONT:

Power, PON: Solid Green

LOS: Off

10G Lan: Flashing Green

Broadband Hub:

Power, Internet: Solid Green

Wifi, Voice: Off (I've disabled the WiFi in the hub settings)

Router Statistics:

Speed Tests (on speedtest.net)

The fact that "Broadband Link" in router statistics shows N/A feels like an issue to me, but I've never really looked at these stats before.

I also turned the power to the ONT off and on after a few seconds just as a "what if", but no change. I did that after screenshotting the router statistics.

Anyone have any ideas how I could get this addressed efficiently?

Cheers,

[jamesn123]

@jnxldr 

The link data showing N/A used to be normal until Sky issued a firmware update to show the values.

What firmware version is your hub on?

[jnxldr]

Looks like it's 7.03.0400.R

[jamesn123]

@jnxldr 

Odd it is up to date then.

Maybe its because your in Ireland with a PPPoE connection.

There isn't much the community can do to help on this one as it to me it sounds like a network issue in your area. I can escalate your post to chat with Sky support if you wish

[jnxldr]

@jamesn123 I'd really appreciate that, thank you very much.

[jamesn123]

@jnxldr 

Look out for a message on the forum

[Tom-W19]

Thanks for escalating. We've sent an invite to @jnxldr.

[jnxldr]

Thanks @Tom-W19 , I've started the process now.

[jnxldr]

Hi @Tom-W19, the chat bubble isn't available to me this morning on the site, and I don't think I can initiate the conversation with ROI Sky manually.

[Addie15]

Hi there, @jnxldr. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[jnxldr]

For future readers of this thread, my case has been escalated to the line wholesalers (OpenEir, I think) for investigation into a potential VLAN issue at the exchange. Will continue to update the thread with anything interesting.

[NCAC]

I am also experiencing the exact same issue, upload bandwidth was approx 100Mbs before approx two weeks ago and is now <20Mbs as you can see in the test above. There are no issues being presented at a router level.

[Tom-W19]

Hi @NCAC 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[WormAtWorldsEnd]

@Tom-W19could you escalate me too please.  Having the same issues.  Was rock solid 100Mb upload, now it's 10MB - I work from home (as an editor) and can no longer upload files for TV broadcast so there's clearly something going on!

Simon

[cookiemonsteruk]

@WormAtWorldsEnd 

You"ve been escalated on your other post. So best keeping to that one 👍