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Discussion topic: Sky broadband

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Jack62
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This message was authored by Jack62 This message was authored by: Jack62

Sky broadband

‎26 Mar 2024 08:16 AM

The broadband keeps dropping nearly every hour it stops working
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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Sky broadband

‎26 Mar 2024 08:42 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jack62   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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Highlinder
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Re: Sky broadband

‎26 Mar 2024 09:15 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jack62  Did you run the broadband test at any point when this issue was happening to see if it picks up the external issue?



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