Discussion topic: Red light on fault ONT box

This message was authored by: Rachyd83 · ‎23 Jan 2024

My sky broadband has gone live today. Received a text this morning. The Internet has worked fine up until half an hour ago. The Internet light is not on and there is a red light showing fault on the ONT box on the wall.

This message was authored by: Chrisee · ‎23 Jan 2024

@Rachyd83 the fault may sort itself as the engineers complete the work so give it a few hours. If it doesnt either post again or call Sky to report the fault

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Rachyd83 · ‎23 Jan 2024

Thank you for your reply. I thought I'll not contact them yet as it's only been activated today. Just thought it was odd as it worked and now doesn't. Do you have the number to ring just incase? I'm finding it's just taking me to online help and not giving any phone numbers. Thank you

Discussion topic: Red light on fault ONT box

Red light on fault ONT box

All Replies

Re: Red light on fault ONT box

Re: Red light on fault ONT box

Was this discussion not helpful?

Search Sky Community

Start a new discussion