Hi all
Can you help please??
My broadband speeds dropped by half the other day. I gave it a day or so to check it wasn't a wider Sky issue and then contacted the Sky Helpline.
They deduced the router is a bit old and probably needs changing. They have now sent out a new router which should arrive tomorrow.
The speeds are now back up but not quite to the levels they were previously and the Sky advisor suggested I change the router regardless as the new one will work better, even though it appears to be the same Sky Q Hub.
My question is I have an existing white Sky Wifi Extender to boost the signal. Will I have to pair this with the new hub or will it just connect itself.
Any instructions or advice would be gratefully received. Not sure how easy it is to reconnect it but we do need it as we have some wifi blackspots in the house.
Apparently we are being sent the Sky Q Hub 3.0. Not sure if that is the same as the black Sky hub I currently have.
Thank you in advance.
