PS4 keeps disconnecting!

[agr76]

Hello - I moved over to Sky Broadband a few days ago and my ps4 connects absolutely fine but after playing a game for a few minutes it disconnects.  I've tried rebooting, run tests but nothing resolves the issue.   Has anyone had these issues and resolved them?  Many thanks.

[jamesn123]

Hi @agr76 

Please post your router stats

[agr76]

Hi again @jamesn123 again...I've managed to find my router stats as below:

[agr76]

Hi @jamesn123

Sorry not sure I posted in the correct place before - please bear with me...my router stats as below:

[jamesn123]

Hi @agr76 

Your stats suggest there is no drop in the connection so I suspect the issue is WiFi interference. Can you test via ethernet to see if that solves the issue?

[agr76]

@jamesn123 Thanks - I'll give that a go and let you know.   I never had this issue with TalkTalk - do you think a more powerful router from Sky would help?

[agr76]

Hello @jamesn123 I've connected via ethernet cable but its still losing the wifi connection.  I have read that changing the DNS may solve the issue but I'm reluctant to do that in case it effects anything else I have connected via wifi?  Would welcome any other suggestions you may have.

[jamesn123]

@agr76 

That's odd. So you connected an ethernet cable directly from the hub to your PS4 and it still disconnects? Whats the message that comes up?

[agr76]

@jamesn123 would you believe it now hasn't disconnected since last messaging you - from memory I think it just says 'check wifi connection' - I'll monitor it over the next few days and if it happens I'll jump back on here and message you.  Many thanks for your time and help so far.